Customers renew because they are satisfied that they are realizing value. And business value realization is directly within the purview of the CSM.
Monetizing Customer Success: Premium Service Packages
Last week I wrote about monetizing Customer Success. More often than not I find Customer Success organizations hesitant to implement a tiered service
Why Does Customer Success Fear Revenue?
The topic of Customer Success owing revenue is still one of the most hotly debated topics in the industry. I have consistently found this curious.